How often do you order food from outside? Whether you’re a student or a working professional, there are times when you rely on food delivery apps to satisfy those cravings. It allows you to enjoy your favorite food in the comfort of your home. Sometimes you feel inclined to order food to escape from the monotonous meals prepared at home every day. But have you received a wrong order from Zomato? And how did you feel about it? Have you contacted Zomato and expected them to resolve the issues? Yes, it can all be very annoying. We brought this up because a woman recently shared a post on Twitter after being misled.
Nirupama Singh, who ordered a veg dish from Zomato, got a non-veg dish. Sharing the challenge, he made a video showing a dish with sauce that looks like a piece of chicken. The clip shows a spoon breaking pieces on a plate. In a post, mentioning the food delivery platform, Nirupama said, “Hi Zomato, ordered veg food and received all non-veg food. 4/5 of us were vegetarian. What a service, horrible experience.”
Also read: Zomato sets up lounges for delivery partners, compliments the Internet
Check out the post:
Hello @zomato , ordered veg dishes and got all non-veg dishes. 4/5 of us were vegetarian. What a service, terrible experience. pic.twitter.com/6hDkyMVBPg— Nirupama Singh (@nitropumaa) March 4, 2023
The video has received 581.1k views on Twitter and 675 likes so far.
Zomato apologized in the comment section and assured that necessary investigation will be done. “Hello Nirupama, we sincerely apologize for this mistake. Please share your registered phone number in a private message so that we can investigate this further.”
Hi Nirupama, we sincerely apologize for this mistake. Please share your registered phone number via private message so that we can check this further. https://t.co/HKlpIlJeIq — zomatocare (@zomatocare) March 4, 2023
In support of Zomato, a user said, “Though Zomato is responsible for delivery, it’s 99% restaurant’s fault. It’s unfortunate that this mess still exists.”
While Zomato is responsible for the delivery, 99% of the restaurant is at fault. Too bad this mess still exists.— Raghuveer (@Straying_mind) March 5, 2023
Those who feared Nirupama’s experience called it their “worst nightmare.”
This is my worst nightmare.
What if I get bitten without knowing????— Swastika Yadav ???? (@swastika0015) March 5, 2023
One person said: “Looking at your plate, you’re done eating, then you put it on Twitter.”
Glancing at your plate, you finish your meal and then tweet it.— YASHODHAN (@itsokayyasho) March 5, 2023
Some wondered how Zomato was responsible for this.
I don’t know how @zomato can be responsible/solve this problem? Each delivery person receives the order from the restaurant and delivers the order.— Siva (@jsivaram11) March 5, 2023
“When someone becomes an intermediary, they also take on the obligations of the end parties. If you receive a bad product from Amazon, regardless of who the seller is, you can file a complaint with Amazon. eBay mediates all issues related to items sold on its platform. For a party at fault on the Zomato platform, the operator should take corrective action before deplatforming,” the statement said.
When someone is a middle man, they also take responsibility for the end parties. If you receive a bad product from Amazon, regardless of who the seller is, you can file a complaint with Amazon. eBay mediates all issues related to items sold on its platform. Operator for wrong party on Zomato platform… https://t.co/lhcKKA33K5— Shantanu Goel (@shantanugoel) March 5, 2023
The user wrote: “In any other western country this would be enough for them to claim damages and money.”
In any other western country, that would be enough to cover their losses and claim money — ???? (@_mandarck) March 5, 2023
Have you ever faced such a situation in your life? Share your experience with us in the comments below.
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