Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CMIA) has been recognized as the ‘Best Airport for over 40 million passengers’ in Asia Pacific 2022 by the Airports Council International (ACI) Airport Service Quality (ASQ) Awards. CSMIA has been named “Best Airport” for six consecutive years. The ASQ Awards are highly regarded in the airport industry as they are based on passenger feedback.
Additionally, Mumbai Airport has commissioned a Vertical Axis Wind Turbine (VAWT) and Solar PV system for the first time. This comes as part of the airport’s transition to using 100% sustainable green energy. In addition, electric vehicle (EV) fast charging stations have been installed at the airport and more than 45 electric motors have been introduced.
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The airport also opened a newly renovated General Aviation Terminal for private jets and redefined luxury travel through Mumbai. In addition, CSMIA has launched “FASTag parking” for convenience and reduction of dwell time in the parking payment system.
Commenting on the occasion, a CSMIA spokesperson said: “We are delighted to have once again received the 2022 Airport Service Quality Award for the category ‘Best Airport in the Asia-Pacific region for over 40 million passengers’. We thank our passengers for their value. feedback and we assure you that we will continue to strive for excellence in customer service. This reflects the airport’s commitment to creating a seamless, environmentally friendly travel experience for passengers. the world’s leading airport”.
Airport Service Quality (ASQ) surveys are conducted at airports around the world, where passengers are interviewed to rate airport services on the day of travel.
CSMIA is at the forefront of new technological innovation and has been recognized by ACI in 2021 as the “Voice of the Customer” and has won the best airport by size and region in the over 40 million passenger category six times in a row.
