Coffee addicts are seething with anger as Nespresso faces delays of up to three weeks for delivery of coffee pods.
Apologizing for the delay, a Nespresso spokesperson said: “Nespresso has recently moved its UK warehouse and a number of system teething problems have unfortunately affected delivery times.”
However, many consumers seem impatient to go online to roast a coffee company. Nespresso’s Trustpilot rating has plummeted with more than 1,000 one-star reviews left by angry customers.
Many reviews complain not only of delivery delays, but also of Nespresso not being able to respond properly when contacted about issues.
One review left by Vanessa: “What’s going on? You take it during a pandemic, but not now… Nothing in the news or on the website about stock replacements or problems – really bad communication.
“Tell us what’s going on and we can adjust our expectations, continue trading as normal without any updates or reasons why the service is so bad and you lose customers!!”
Other customers threatened to abandon Nespresso altogether.
Dorval D wrote: “I have been ordering Nespresso for years. I am preparing my next order and there will be no next day delivery and pick up! Looked at the trust pilot and a lot of bad reviews !!! »
“So I decided not to order and wait to go to the store. If you keep this up, not many people will buy again and in the future I will switch from bean to cup machine! Too much trouble!!!! »
Nespresso bottles are special coffee-filled capsules for Nespresso coffee machines. UK customers can only buy them online or from one of the 33 dedicated Nespresso stores across the UK.
Nestlé, the owner of Nespresso, has said it will raise prices this year, adding to consumer woes.
There are other coffee pods compatible with Nespresso machines. However, Nespresso remains the most popular brand in the world and approximately 400 Nespresso pods are consumed every second.